Purdue and Wichita State universities used Department of Transportation data to rank the top major U.S. airlines in 2012. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.
13. ExpressJet -- On-time arrival percentage:
Involuntary denied boardings per 10,000 passengers:
Mishandled bags per 1,000 passengers:
Complaints per 100,000 passengers: