Purdue and Wichita State universities used Department of Transportation data to rank the top major U.S. airlines in 2012. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.
11. American Eagle -- On-time arrival percentage: 81.6 percent
Involuntary denied boardings per 10,000 passengers: 1.07
Mishandled bags per 1,000 passengers: 5.80
Complaints per 100,000 passengers: 1.27