America's best major airlines

Published On: Apr 03 2012 10:48:14 AM EDT   Updated On: Apr 08 2014 09:11:26 AM EDT

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.

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Derek Davis/CNN

15. American Eagle -- On-time arrival percentage: 72.1 percent

Involuntary denied boardings per 10,000 passengers: 1.14

Mishandled bags per 1,000 passengers: 5.90

Complaints per 100,000 passengers: 1.70

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