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Homeowner's Complaint May Prompt Recall

Problems Cause Maker To Discontinue Model

POSTED: Tuesday, June 18, 2002
UPDATED: 6:29 pm EDT June 24, 2002

Toilets that have a tendency to have high-pressure leaks are forcing a West Bloomfield homeowner to take action.

Video

Judy Bess says that one of her high-priced, high-pressure Kohler toilets doesn't work, while the other identical toilet is a time bomb waiting to explode.

In mid-May, the toilet in her main bathroom refused to flush and hasn't worked since.

Bess is worried the identical toilet in her other bathroom will be the next to go.

"It's a scary thing. It's like a time bomb ticking away with that toilet," Bess said.

When Bess contacted Kohler, she was told the company no longer makes the toilet or replacement parts.

Kohler initially offered her $300 per toilet, but new non-pressurized models retail for at least $600.

After hearing about the troubled toilets, Ruth To The Rescue contacted Kohler about Bess' problem. As a result, the company said Tuesday that it will give her two new Kohler units free of charge.

The Kohler pressure toilet in question is model number 81100.

The company told Local 4 that it stopped making the high-pressure toilets in 1995, after receiving several complaints from consumers.

An Internet search conducted by Ruth to the Rescue uncovered a host of consumers who have had bad experiences with the company's toilets.

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