Detroit police are investigating a 911 call that hurt rather than benefited a mother and her child.

Robert Turner, 5, called 911 when his mother, Sherill Turner, who suffered from a heart condition, collapsed in their Detroit home.

When a 911 operator answered the call, she didn't take Robert's claims seriously, and told him he was going to get in trouble if he didn't put his mother on the phone.

Operator: "Where's the grown-ups at?"

Robert: Inaudible

Operator: "Let me speak to her before I send the police over there."

A friend of that 911 operator offered her apology to Robert and his family.

"I'd like to express our condolences to Robert's family," said Kimberly Harris, a 911 operator. "I think he did what he was supposed to do. I know he did what he was supposed to do."

Police are investigating the response to Robert's call.

Operators told Local 4 they take nearly 2 million 911 calls every year, and nearly 40 percent of them are not emergencies.