Lululemon is under fire for reports that women are being asked to bend over in see-through yoga pants before sales associates will return the recalled athletic gear.
Last week the athletic apparel maker issued a large recall of black yoga pants that were unintentionally see-through. "The ingredients, weight and longevity qualities of the pants remain the same, but the coverage does not, resulting in a level of sheerness in some of our women's black Luon bottoms that falls short of our very high standards," the company said.
The company wouldn't disclose which pants were affected by the glitch, only explaining their relationship with manufacturer Eclat Textile: "The items affected are certain styles of women's bottoms in our signature black Luon fabric." and that they "have not yet determined the cause of the sheerness. We have been producing luon with Eclat since 2004. We have been in conversation with our primary contact at Eclat since we first discovered this issue and our sourcing manager for raw materials is currently at Eclat’s facilities in Taiwan."
Lululemon invited customers to return any pants they bought either online or in stores for a full refund or exchange. But a blogger who tried to return her pair had a shocking experience, writing on Lululemon's Facebook page:
"I went into my local store to return my Astro pants and Invert crops, both purchased this month. I was asked to BEND OVER in order to determine sheerness. The sales associate then perused my butt in the dim lighting of the change room and deemed them "not sheer". I felt degraded that this is how the recall is being handled. I called the GEC to confirm this is their protocol, and they verified that yes, the "educators" will verify sheerness by asking the customer to bend over."
A company rep responded to the post by writing:
?What's the name of the local store you went into? I'm sorry to hear about your experience and I'd like to follow-up with them directly on this. In the meantime, if you're not comfortable with the Invert Crop and Astro Pant that you've purchased due to sheerness, we want to make that right for you. Please email me with the details of the two items, such as size and color, if known and your full shipping address so we can work on a solution for them. You can send this information to ________.?
Sales people have been told to discontinue the "bend over" practice.