Top e-retailers ranked; Amazon on top
Amazon.com remains the top ‘e-retailer’ among customers
Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released by customer experience analytics firm ForeSee.
Amazon tied its own record, scoring 88 on the researcher's 100-point scale.
Rounding out the top four leaders in the Index were:
LL Bean 85 score: 85
QVC score: 84
Vitacost score: 84
Though satisfaction with top retailers remains the same, a few big-name retailers suffered declines. Apple's online retail store slides four percent to 80, slipping from a tie for second place and out of the top five entirely, registering its lowest score in four years. PC competitor Dell.com also falls four percent to 77 and below the Index average. But the biggest year-over-year decline goes to JCPenney.com, with a six percent decline to 78, according to the report.