How do I prevent e-mail from going into a "bulk/spam/junk mail" folder?
Many e-mail programs have a built-in filter that automatically blocks messages from any sender whose e-mail address is not in the recipient's address book or Safe Sender list.
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To ensure that SITE.com messages arrive in your inbox safely, please add EMAIL@SITE.COM to your e-mail address book or Safe Sender list.
Instructions: First, find your e-mail program below. Then, follow the steps provided. If you need more details on how to add e-mail addresses to your Safe Sender list, please contact your e-mail service provider.
AOL, Earthlink, Gmail, MSN, Outlook, and Yahoo! (latest versions)
Outlook 2003 / Higher http://images.ed4.net/images/htdocs/addressbook/outlook_2003_account.html
AOL 9.0 / Higher http://images.ed4.net/images/htdocs/addressbook/aol_9-0_account.html
MSN 9.0 http://www.safesenderslist.com/msn9.html
Hotmail http://images.ed4.net/images/htdocs/addressbook/windows_live_account.html
AOL 8.0 http://images.ed4.net/images/htdocs/addressbook/aol_mail_account.html
MSN 8.0 http://wl.s4m2.com/msn.php
Yahoo http://images.ed4.net/images/htdocs/addressbook/yahoo_account.html
EarthLink http://wl.s4m2.com/earthlink.php
Gmail http://images.ed4.net/images/htdocs/addressbook/gmail_account.html
Comcast
To add EMAIL@SITE.COM your Comcast address book manually:
1. Click the Address Book link in the left menu.
2. Click ADD CONTACT at the top of your Address Book.
3. To add SITE.com, you may enter information in the General, Phone, Address, Internet and Personal pages. Enter EMAIL@SITE.COM as the e-mail address. Use the tabs at the top to switch from page to page.
4. Click Save button when you are finished entering all contact information.
For more information on manually adding SITE.com to your Comcast Address book, go here.
To add EMAIL@SITE.COM to your Comcast address book from an e-mail:
1. Open an e-mail message from SITE.com and then click on the link directly below the senders name, titled Add to Address Book.
2. Add the contact. The E-mail Address field will be pre-formatted with the addressEMAIL@SITE.COM displayed in the sender's message. You may enter additional information in the General, Phone, Address, Internet and Personal pages. Use the tabs at the top to switch from page to page.
3. Click Save button when you are finished entering all contact information.
For more information on adding SITE.com to your Comcast Address book, go here.
BellSouth
To add EMAIL@SITE.COMto the address book you must first log into your BellSouth Web e-mail. Once you are logged into Web e-mail, follow these steps:
1. Click Address Book.
2. Click Add New Contact.
3. In the Display Name field, type the name to display for SITE.com.
4. In the E-mail field, type in EMAIL@SITE.COM
5. To add more information, click Add More Information and type the applicable information.
6. Click Save button.
For more information on adding SITE.com to your BellSouth address book, go here.
Cox
To add EMAIL@SITE.COM to the address book you must first log into your Cox.net Web e-mail account. Once you are logged into Web e-mail, follow these steps:
1. Click Addresses.
2. Click Create Address at the top.
3. Type EMAIL@SITE.COM in the address area to store.
4. Click Save.
For more information on adding SITE.com to your Cox.net Address Book, go here.
Outlook 2002 Windows XP
To add EMAIL@SITE.COM to your Outlook 2002 Address Book:
1. Open or preview an e-mail message from SITE.com.
2. Right-click the From name SITE.com [EMAIL@SITE.COM] and then click Add Contacts on the shortcut menu.
3. Click Save.
For more information on adding SITE.com to your Outlook 2002 Safe Sender List, go here.
Outlook 2000
To add EMAIL@SITE.COM to your Outlook 2000 Address Book:
1. Open an e-mail message from SITE.com.
2. On the From line, right-click the name EMAIL@SITE.COM, and then click Add to Contacts.
A contact will open with SITE.com EMAIL@SITE.COM filled in. You can add any other information you want. Then click Save.
For more information on adding SITE.com to your Outlook 2000 Safe Sender List, go here.
Eudora
Please add EMAIL@SITE.COM to your Eudora address book to ensure your e-mails do not end up in the Junk Mailbox. Then choose Tools > Options > Junk Mail and place a checkmark next to the Mail isn't junk if the sender is in an Address Book option. Then click OK.
If a SITE.com message has been delivered to the Junk folder in the past, highlight the SITE.com message found in the Junk folder, and choose Not Junk from the Message folder.
For more information on adding SITE.com to your Eudora address book, please visit the links below:
Windows Eudora
* SpamWatch Instructions
* Address Book Instructions
* Filter Instructions
Macintosh Eudora
* SpamWatch Instructions
* Address Book Instructions
* Filter Instructions
Mozilla Thunderbird
Please add EMAIL@SITE.COM to your Mozilla Thunderbird address book to ensure your SITE.com e-mail messages do not end up in the Junk Mailbox. By default, addresses in the address book are not considered junk mail.
Mozilla Thunderbird calls spam "junk mail." When Junk filtering is enabled, all junk mail is automatically sent to the Junk folder.
To tell Thunderbird to not send SITE.com e-mail messages to the Junk folder in the future, highlight the SITE.com e-mail message found in the Junk folder, and click the Not Junk button in the Toolbar. You can also use the keyboard shortcut of Control + J, or choose Mark As Not Junk from the Message menu.
Apple Mail
Please add EMAIL@SITE.COM to your Apple Mail address book to ensure your e-mails do not end up in the junk mailbox. By default, addresses in the address book are not considered junk mail.
Apple's Mail application calls spam "junk mail," and has two modes of junk mail blocking. In "Training" mode, messages considered junk mail are colored brown in your Inbox, but remain visible. In "Automatic" mode, junk mail messages are automatically sent to the Junk folder.
To tell Mail not to send SITE.com e-mail messages to the Junk folder in the future, highlight the SITE.com message found in the Junk folder, and choose Message > Mark > As Not Junk Mail.
Other E-mail programs
If you do not receive your SITE.com notification message, please check your spam or bulk e-mail folder just in case it got delivered there instead of your inbox. If so, select the message and mark it Not Spam. This should allow future messages to get through.