DETROIT -

Before some Detroit homeowners even know what's happening, a crew from the Water and Sewerage Department is on its way to successfully shut off the water.

Local 4 Defenders cameras were there Tuesday as the water department hit several homes on Rutland Street on the city's west side.

Dozens of people are having their water shut off. The water department says more than 1/2 who are cut off end up paying at least a portion of the bill within 24 hours.

Defenders: Detroit water workers confronted in shutoff showdown

START AND THAT'S WHERE IT LED THEM. Devin: AND $100 PER PERSON, SHOWS YOU HOW LUCRATIVE YOUR DATA IS. Karen: LOCAL 4 "DEFENDERS" WERE THERE AS UPSET HOMEOWNERS CONFRONTED THE WATER EMPLOYEES. HANK WINCHESTER JOINS US LIVE WITH AN EXCLUSIVE LOOK AT HOW HEATED THINGS GOT. HANK? Hank: IT'S A TOUGH SITUATION FOR ALL INVOLVED. AS YOU MENTIONED, WE WERE ON THE STREETS OF DETROIT, ON THE WEST SIDE, AS THEY WERE TAKING ACTION, CUTTING OFF SERVICE TO THOSE WHO HAVEN'T PAID UP. AS YOU'LL SEE, THERE'S STILL A LOT OF CONFUSION WITH HOMEOWNERS ABOUT WHEN THE SHUTOFFS ARE TAKING PLACE. ONE MAN IN PARTICULAR, WHO IS OBVIOUSLY UPSET, LET US SHARE HIS VERY PERSONAL STORY. IT'S WATER! YOU CAN'T DO NOTHING WITHOUT WATER! Hank: ERIC WILLIAMS WASN'T EXPECTING THIS TODAY. THE CITY OF DETROIT, OVER $300? C'MON, MAN! Hank: AND HE'S NOT HAPPY. YOU WANT TO CUT OFF A WORKING MAN, A WORKING FAMILY WATER WITH NO NOTICE BECAUSE YOU'RE LATE? AND YOU COME OVER TO MY FRONT DOOR? Hank: CUTTING OFF HIS SERVICE. AMOUNT OWED, ROUGHLY $300. LAST TIME I PAID THE WATER BILL, IT WAS PAID EVERY THREE MONTHS. AM I RIGHT OR WRONG? Hank: HE SAID BECAUSE HE NEVER RECEIVED A SEPARATE SHUTOFF NOTICE, HE DIDN'T REALIZE ACTION WOULD BE TAKEN SO QUICKLY. WHERE THE SHUTOFF NOTICE AT? Hank: ALSO ON THE SCENE, REPRESENTATIVES FROM THE WATER DEPARTMENT WHO SAY IT'S PRINTED ON THE ACTUAL BILL, THE BILL THAT WILLIAMS, THEY SAY, HASN'T PAID SINCE MARCH. THE $298, THE BILL COMES EVERY MONTH, AND IT IS OVERDUE. Hank: "DEFENDER" CAMERAS ON THE STREETS AS THEY SHUT OFF SERVICE TO SEVERAL RESIDENTIAL CUSTOMERS. MR. WILLIAMS ALLOWED TO US SHARE HIS STORY. HE'S UPSET, ANGRY, AND HE SAID HE'S NOT BEING TREATED FAIRLY. THIS IS A WARNING TO OTHERS: IF YOUR BILL IS PAST DUE, THE WATER DEPARTMENT COULD SHOW UP AT YOUR HOME NEXT. AND THE WATER DEPARTMENT WORKING WITH MR. WILLIAMS TRYING TO EXPLAIN THAT BILLS ARE SENT OUT MONTHLY, NOT EVERY THREE MONTHS. THAT CHANGE CAME ABOUT SEVEN YEARS AGO. HE SAID HE WAS NOT AWARE HE WAS PAST DUE AND HAS THE MONEY TO PAY THE BILL AND HOPES TO MAKE A PAYMENT AS SOON AS POSSIBLE AND WANTS HIS WATER RESTORED ASAP. LIVE DOWNTOWN, HANK WINCHESTER, BACK TO YOU. Karen: WE FOCUSED ON RESIDENTIAL ISSUES AND FOLKS BEING SHUT OFF THERE. HOW ARE THEY DEALING WITH BUSINESSES, THE WATER DEPARTMENT? Hank: THEY HAVE A SEPARATE TEAM THAT HIT THE ROAD. THEY'LL BE OUT THERE TODAY AND TOMORROW, AND DEALS SPECIFICALLY WITH SHUTTING OFF SERVICE TO BUSINESS OWNERS. THAT PROCESS MUCH MORE INVOLVED AND TAKES MORE THAN 5 OR 10 MINUTES TO SHUT OFF THE SERVICE TO A BUSINESS. BUT THEY ASSURE US THEY'RE TREATING HOMEOWNERS AND BUSINESS