DETROIT – Samsung is recalling about 2.8 million top-load washing machines after reports of the top expectedly detaching from the base.
According to the Consumer Product Safety Commission, 733 reports were made involving 34 models that exhibited excessive vibrations and in which the machine tops detached.
Nine injuries were reported including a broken jaw, injured shoulder, and other impact or fall-related injuries.
Samsung is offering three remedies.
Customers can receive a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; a rebate applied toward the purchase of a new Samsung washing machine or another brand, including free installation; or a full refund for consumers who purchased a washing machine within 30 days of the recall.
Consumers who have experienced malfunctions will receive a home label kit including a control panel guide and safety instructions, via mail.
Until then, consumers are instructed to use the delicate or waterproof cycles when washing bedding or other bulky items to decrease the risk of the top unexpectedly detaching.
Contact Samsung toll-free at 866-264-5636 or online at Samsung.com.
Lists of the faulty models can be found here.