Michigan Attorney General's Office reaches deal with Executive Car Rental to pay back customers

DETROITHelp Me Hank exposed an investigation into a car rental company near Detroit Metro Airport after hundreds of customers complained that the business was keeping their deposits.

Executive Car Rental has the attention of the Better Business Bureau and the Michigan Attorney General's Office.

The BBB received more than 300 complaints about the company, and many customers who rented cars said they didn't take the time to research before booking a ride.

The AG's office revealed a deal with the company in which the company will pay back almost $40,000 to customers owed money. The company will also need to make changes to the deposit policy.

Watch the video above for the full story.

 


About the Authors

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.

Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.

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