Job Title
Groups Travel Trainee
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Company Name
Sky Bird Travel & Tours
Location
Southfield
Job Type
Full-Time
Job Summary
Accountable for updating excel spreadsheets on progress of group (ex: requested, quoted, booked, deposited, contracted, ticketed, or cancelled) on a regular basis to ensure no backlogs
Responsibilities and Duties
- Accountable for documenting reminders (cancellation deadline, name list deadline, ticketing deadline).
- Coordinate with accounting department inquiries as needed
- Accountable for generating reminder emails for agents on deadlines and other important information as needed.
- Assist customers with special requests and accommodations as needed.
- Track all quotes to ensure follow up within 48-72-hour timeframe.
- Other duties as assigned
Complete classroom and 'on-the-job' training programs to achieve the unsupervised ability to:
- Handle all incoming calls in line with company guidelines.
- Maintain a professional and helpful demeanor at all times.
Qualifications and Skills
- Strong interpersonal communication skills
- Highly organized
- Excellent attention to detail
- Ability to work in a fast paced environment
- Working knowledge of Microsoft Excel.
How to apply
Send resume to hr@skybirdtravel.com