Sky Bird Travel & Tours hiring Travel Agent in Southfield

Job Title

Travel Agent

Company Name

Sky Bird Travel & Tours

Location

Southfield

Job Type

Full-Time

Job Summary

Provide customers with expertise on suppliers, prices, routes, and commissions. 

Responsibilities and Duties

  • Convert each inquiry to sales with proper payment protocols in accordance with KPIs. 
  • Place each created PNR on the ticketing queue once completed, adding all required elements (i.e. UDIDS). 
  • Use TPS as a reference point for all supplier contracts and other controlled documents. 
  • Accountable for selling travel insurance to the customer. 
  • Support your Organizational Leader in all activities and ensure the maximization of all commercial opportunities and commissions. 
  • Assist with the identification of new customers. 
  • Conduct ticket quality checks as scheduled and achieve accuracy targets. 
  • Administer refunds, exchanges, and voids in accordance with airline and company policies. 
  • Develop working knowledge of second GDS. 
  • Develop working knowledge of airline waivers. 
  • Escalate unresolvable issues to Organizational Leader. 
  • Handle all incoming inquiries in line with company guidelines. 
  • Maintain a professional and helpful demeanor at all times. 
  • Provide customers with expertise on suppliers, prices, routes, and commissions. 
  • Keep abreast of assigned GDS, industry and supplier developments 
  • Other duties as assigned.

Qualifications and Skills

  • Basic phone skills 
  • Sales abilities 
  • Working knowledge of Microsoft Excel, 
  • Working knowledge of Outlook 
  • Sabre & Amadeus experience is preferred 

How to apply

Send resume to hr@skybirdtravel.com

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