DTE Energy upgrading online systems to improve customer service

DETROIT – DTE Energy is starting an upgrade of their online systems to improve customer service.

The DTE system upgrade begins March 28 and will be completed before April 3.

The benefit is mostly internal and DTE says it will help to improve customer service, helping to decrease call waiting times.

During the upgrade, some of DTE's self-service channels, such as billing and payment programs will be unavailable.

Unavailable March 28 until April 3

  • dteenergy.com – account access, online payments, outage reporting, and billing and payment programs
  • Phone payment system
  • DTE Energy Mobile app – billing and payment functionality/programs; outage reporting
  • DTE Insight app
  • AutoPay – automatic payments scheduled during our upgrade period will be processed when the upgrade period is complete.

Please note: you can report outages during the upgrade period by calling 800.477.4747.

Following the massive power outage earlier this month, many of DTE Energy's online tools didn't function properly, or at all in some cases.

The DTE Energy outage map was unusable or very slow, likely due to the huge volume of traffic to the outage website.

DTE says this system upgrade was previously planned and has nothing to do with the the power outage.

About the Author:

Ken Haddad is the digital special projects manager for WDIV / ClickOnDetroit.com. He also authors the Morning Report Newsletter and various other newsletters. He's been with WDIV since 2013.