Delta apologizes after family booted off flight after being told to give up their child's seat
Airline: 'We are sorry for the unfortunate experience our customers had'
Delta apologized for kicking a southern California family with two young children off a flight after the customers already boarded.
According to Los Angeles affiliate KNBC, Brian Schear, of Huntington Beach, was with his wife and two infants from Maui to Los Angeles International Airport on April 23 when they were kicked off the plane. Cell phone video of the incident was posted to Youtube on May 3.
In the video, Schear says he purchased a ticket for his older son, who took an earlier flight. The family decided the younger son could use the seat.
The staff told Schear his younger son couldn’t use the seat because a different name is on it, not the infant’s.
Schear refused and an employee tells him refusing to get off the plane was a federal offense and he could be jailed.
“You and your wife will be in jail and your kids will be in foster care,” an employee tells the man.
Delta released the following statement regarding the incident:
"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the airline said in a statement issued Thursday. "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize."
Delta says the flight was not overbooked, but there were passengers waiting to fly standby, which is why they were trying to make room on the flight, according to CNN.
The incident comes as disastrous airline travel stories have made headlines across the country. A doctor was dragged, bloodied and screaming, from a United Airlines flight after he refused to give up his seat for crew members on April 9. The victim, Dr. David Dao, reached a settlement with United last week.
American Airlines is investigating after footage of a crying mother on an April 21 flight surfaced on social media. A flight attendant had allegedly grabbed a stroller from the mother and nearly injured an infant.
Stay with Local 4 and ClickonDetroit.com as more information becomes available in this developing story.
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