Cabela's, Quicken Loans Among 'Service Champions'

DETROIT - J.D. Power and Associates announced Thursday the results of its "Achieving Excellence in Customer Satisfaction" report.

Michigan-based Quicken Loans and Cabela's are among the listed brands named 2011 "Customer Service Champions."

J.D. Power said the report is based on customer feedback from customer service experiences.

Brands that receive this customer service award are part of the top 5 percent of more than 800 evaluated brands, J.D. Power said.

The brands are evaluated on their performance in five key areas, identified as the J.D. Power "5 Ps," including people, presentation, price, product and process.

J.D. Power said the following brands not only excel within their respective industries, but also stand out when evaluated across multiple industries.

The complete list of "Customer Service Champions":

  • Amica Mutual Insurance
  • Auto-Owners Insurance
  • Bass Pro Shop
  • Cabela?s
  • Cadillac
  • Caribou Coffee
  • Clark Public Utilities
  • Eddie Bauer
  • Enterprise Rent-A-Car
  • Erie Insurance
  • Farm Bureau Insurance of Tennessee
  • Four Seasons
  • Good Neighbor Pharmacy
  • Health Mart Pharmacy
  • Indianapolis International Airport
  • Jaguar
  • JetBlue Airways
  • Kaiser Permanente Pharmacy
  • Lexus
  • Lincoln
  • Mercedes-Benz
  • New Jersey Manufacturers Insurance
  • Northwest Natural Utility
  • Publix Pharmacy
  • Quicken Loans
  • Shea Homes
  • Southwest Airlines
  • Sprint Nextel
  • TDS Telecom
  • The Ritz-Carlton
  • T-Mobile
  • United Community Bank
  • U.S. Cellular
  • USAA Insurance
  • Veterans Administration Mail-Order Pharmacy
  • Wegmans Pharmacy
  • WestJet
  • Winn-Dixie Pharmacy
  • WOW!
  • Zappos

Copyright 2003 by All rights reserved. This material may not be published, broadcast, rewritten or redistributed.