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Metro Detroit business owners worry about customer/employee experience after reopening

Panel of business owners concerned about how crisis will affect everyone

DETROIT – Local 4 rounded up a panel of business owners who are very concerned about the process of getting back into business. They spoke about their fears, frustrations and how they might affect everyone.

RELATED: Metro Detroit business owners explain fears, frustrations of coronavirus (COVID-19) shutdown

Whether a business makes chocolates, grows flowers or sells retail, the question now is how they will be able to reopen and how that will impact the customer and employee experience moving forward.

RELATED: What does ‘reopening’ the economy look like? Some likely scenarios

A group of business owners devastated by the coronavirus closures joined a Zoom video call with Local 4′s Paula Tutman to discuss how things could be different once businesses reopen.

  • Alexandra Clark - Bon Bon Bon candies, Hamtramyck
  • Beverly Bantom - Unique Expressions, Ferndale
  • Julie Cotton - Salon Enigma, Farmington Hills
  • Janell Townsend - Oakland University
  • Orlando Robinson - D & D Innovations, Detroit
  • Barbara Whittaker - T3 Innovation Strategists
  • Tanya Hill - Partner. Paradies Largadere, Metro Airport
  • Tim Travis - Goldner Walsh Garden and Home, Pontiac

You can hear from all of the business owners in the full, unedited video below.


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