Mich. UIA upgrades computer system, temporally shuts down MARVIN, unemployment calls

Users will be unable to access UIA call in system on August 10th

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DETROIT - Michigan's Unemployment Insurance Agency will undergo computer upgrades that will effect claimants certifying with MARVIN over the phone and online in August.

In an effort to increase the level of online service it provides to its customers the UIA said it will undergo a system-wide computer upgrade from 7:00 p.m. on Thursday, August 9, through 8:00 a.m. on Monday, August 13th.

As a result, MARVIN by phone, online MARVIN certification and the claim web account portals will be inaccessible to users.

Phone staff will be unable to assist customers on Friday, August 10, as all of the customer service lines including MARVIN will be unavailable. 

The agency's 14 resolution offices will also be closed to the public as employees will be unable to access customer information during the upgrade.

The Agency is recommending that those whose bi-weekly certification time is scheduled for the week ending Saturday, August 11, should make every possible effort to certify at their regularly scheduled time. 

During the system upgrade, the only make-up day available during the week ending Saturday, August 11, will be Thursday, August 9. 

The UIA will resume its normal hours of operation on Monday, August 13. 






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