DETROIT -

Surveillance video shows an attempted carjacking about 5:30 a.m. Wednesday at a Mobil gas station at McNichols Road and the Southfield Freeway in Detroit.

Kristina Carr's daughter was sitting in the passenger seat when men tried to steal the vehicle. It's the only car in her family of six.

"As I was getting in the car he like bum-rushed me," she said. "I can't even explain how I put my foot on the pedal and my hand on the ignition. I would have done anything to protect her and myself, so at that particular point it was like, 'No. Not today. Enough is enough.'"

Moments after they sped away the gas station owner and the thieves had a shootout. No one was injured.

Carr said the experience was terrifying.

"This gentlemen or young man tried to take our possession. No, that was not happening so I said, 'Oh no, not today,' and I proceeded to drive off exceedingly fast," she said.

After fleeing the gas station, Carr tried to call police to file a report. However, after several attempts and waiting on the phone for more than two hours, she was not able to talk to anyone.

"Criminals know they can do it and they know the police officers' hands are tied. What do we do?" she said.

Detroit police said there is nothing extraordinary about her experience, but it's not acceptable.

Local 4 helped Carr get in touch with a sergeant on Thursday. The sergeant put her in contact with detectives.