City of Ann Arbor debuts new online permit system

Be careful on who you share your personal information with (© Eugenio Marongiu, © Eugenio Marongiu)

ANN ARBOR, Mich. – Ann Arbor residents can now pay for permits and services online thanks to a new software system debuted by the City of Ann Arbor on Monday.

Using EnerGov software, the new system allows community members to request inspections, pay for invoices, search public records and apply for permits through an online portal called STREAM.

The online system, created by Tyler Technologies, will automate processes and reduce the need for in-person interactions at city hall, improve customer service and convenience, and increase productivity, the city said.

“The City Clerk’s Office is excited to be a partner in this project,” said City Clerk Jacqueline Beaudry in a news release. “We look forward to improving our customer experience by offering online application and payment options for our popular permits and licenses, including dog licenses, dog park permits and backyard bird permits.”

Currently, the software is in its first phase so only certain permits and services are available.

Later in April, more processes will be available on STREAM, including building and trade permits, plan submittal and review, land management, record retention and rental housing licensing.

Here’s what you can pay for online right now:

  • Dog license
  • Dog Park registration
  • Auctioneer license
  • Banner permits
  • Block party permits
  • Fowl permits (backyard chicken/duck)
  • Commercial applicator of pavement sealant license
  • Commercial quadricycle license
  • Domestic partnership certification
  • Precious metal and gem dealer
  • Going out of business license
  • Manufactured fertilizer license
  • Marijuana facility
  • Noise permits

Additionally, the EnerGov software will increase efficiency and reduce paper accumulation and management, which has been inefficient in terms of cost and time for the city to maintain, officials said.

It also sends automated reminders so residents can avoid late charges or delinquent renewals with licenses and permits, the city said.

“Some of our immediate goals for this software include creating shorter review and processing time of applications, increase staff productivity and improve our billing cycle times,” said Building and Rental Services Manager Lisha Turner-Tolbert in a release. “Additionally, we look forward to extending digital capabilities to the inspection staff with an ilnspect application they will use with iPad technology on construction and housing sites.”

City staff are available to answer customer questions as the city transitions from the TRAKiT\eTRAKit application to the EnerGov system, the city said. Those with questions can call 734-794-6140.

Check out the STREAM portal here.

About the Author:

Sarah has worked for WDIV since June 2018. She covers community events, good eats and small businesses in Ann Arbor and has a Master's degree in Applied Linguistics from Grand Valley State University.