Service Coordinator position open at ComSource in Troy

Job Title

Service Coordinator

Location

Troy

Job Type

Part Time

Job Summary

ComSource is looking for a part-time Service Coordinator to join our service team in our Troy office. The Service Coordinator will be extremely customer service focused, technologically savvy, professional, organized and self-motivated. 

Responsibilities and Duties

Overview of job duties: 

To monitor, control, and process the daily repair activities for the ComSource Service Department. 

General Duties: 

• Process service requests 
• Provide repair statuses 
• Process parts requests for customers 
• In-house service software job ticket input and filing 
• Answer phones to provide assistance to customers and employees 

Shipping and Receiving to include: 

• Packing and labeling of shipping containers 
• Depot repairs for ComSource and Customers 
• Customer shipments for repaired radios and parts 

Repair Process: 

• Process radio repairs inbound and outbound 

Field Job Tickets: 

• Input of field job tickets into service software program. 

• Other duties as assigned by Service Manager

Qualifications and Skills

• Excellent in Microsoft office skills 
• Excellent customer service skills 
• Organized 
• Attention to detail

How to apply

Please apply via email at humanresources@comsourcemi.com.