The Call Center Agent position is responsible for identifying homeowners that have a clear and definitive need for 1-800 Hansons offered home improvement products to secure quality appointments, setting the sales reps and company up for success.
Responsibilities and Duties
Contact and establish pre-set sales presentations to homeowners to secure confirmed appointments for In-home sales calls through prospecting campaigns
Prepare and deliver probing questions, listening skills and rebuttals to homeowners
Meet and maintain appointment setting standards and Call Center metrics for their assigned campaign daily
Adheres to the Company's Do Not Call and Red Flag policies at all times
Attends and participates in daily and weekly department meetings
Attend and participate in trainings and educational programs in connection with professional development, on-the-job training, and employee orientation
Provide a courteous and respectful appearance to all prospects, regardless of any disrespect they may give you
Must develop and utilize exceptional communication skills and a high level of professionalism at all times whether on the phone with a prospective customer or awaiting a call
Upholds the Call Center Code of Conduct at all times
Complete other duties and special projects as assigned
Qualifications and Skills
High School diploma/GED required, some college preferred
A minimum of one (1) year sales and/or marketing experience in a call center preferred
Ability to type 20 wpm desired
Prior phone sales experience with strong negotiating skills desired
Strong verbal and written communication, organization, attention to detail, customer service and interpersonal skills desired
Strong listening skills with a high level of professionalism required
Ability to maintain a positive attitude required
Ability to work as a member of a team required
Strong work ethic and punctuality required
Environmental / Physical Surroundings:
Standard office environment with indoor temperatures
Repetitive hand motion (typing, dialing, mouse) are a regular part of this position
How to apply
Hiring Open House Monday, September 10, 10 a.m. - 3 p.m.