IT service desk position open at Stefanini

Job Title
Helpdesk Technician/IT Service Desk

Company Name
Stefanini

Location
Southfield, MI

Job Type
Part-time or full-time availability

Job Summary

• Provide professional end-user support via telephone, email or web submits. 
• Provide restorative or maintenance actions to resolve end-user problems. 
• Respond to end-user problems based on standard procedures.
• Track incidents and calls, including but not limited to entering data into the database timely and accurately. 
• May be responsible for ensuring systems are configured properly. 

Qualifications and Skills

• High school diploma or equivalent required. 
• Prior Tier I help desk experience. 
• Excellent customer service skills. 
• Solid foundation of personal computer experience. 
• Troubleshooting capability. 
• Overall knowledge of desktop productivity products. 
• Ability to work in a team environment. 
• Proven ability to remain flexible in a changing environment. 
• Attendance and schedule adherence are requirements of this position. 
• May require additional project-specific training. 

How to apply
Go to https://chu.tbe.taleo.net/chu04/ats/careers/requisition.jsp?org=STEFANINI&cws=39&rid=33604 and click "apply for this position."