Consumers Energy is alerting Michigan residents to be vigilant against scammers who are contacting people with false threats of service disconnection unless immediate payment is made.
This week, customers have reported receiving phone calls and emails from scammers posing as Consumers Energy representatives.
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These scammers are spoofing company phone numbers and demanding immediate payment using prepaid debit cards or gift cards, threatening to shut off power if payment is not made.
Consumers Energy never demands specific payment methods like prepaid debit cards and does not request credit card information over the phone.
Instead, customers should visit ConsumersEnergy.com/waystopay for legitimate payment options.
If contacted by someone claiming to be from Consumers Energy, customers should hang up and call the official toll-free number, 800-477-5050, to verify the interaction.
If you suspect you’ve been scammed and have made a payment, contact Consumers Energy at 800-477-5050 to report the incident.
If no payment was made, it’s advised to file a report with the police.