WEST BLOOMFIELD, Mich. – A West Bloomfield woman says she got a “Notice of Delinquency” from Priority Waste, even though she says she’s paid her bill. It’s the latest billing blunder in a string of issues she says she’s had with the company.
Sonya Khal says her concerns with Priority Waste started when the company took over her trash service about 1.5 years ago.
In the beginning months, she says she didn’t get her bill because it was addressed to a couple who hasn’t lived in the home for over a decade.
“When you first get something in the mail and it’s not addressed to you, you write ‘Return to Sender,’” Khal said.
So, she did that for months.
Khal showed Local 4 the names on the bills from early 2025. They were not addressed to her, but included her address.
Finally, she called the company as a way to try and cut through the confusion.
“They said, ‘Yes, you owe us X amount of dollars with X amount of late fees,’ I was like, ‘woah woah woah, pardon me,’ I am like, ‘no, if you don’t send me a bill, then how am I supposed to know if and what I owe you?’” Kahl said.
She asked them to address the letters to her name or to “Current Resident.”
“They started threatening me, ‘Oh we will put it on your taxes,’” she said.
She says the company did add the hundreds of dollars in charges to her property taxes last year.
She thought the issue was resolved because they started addressing the bills to “Current Resident.”
She says she paid every quarterly bill in full and on time.
“Even if I paid the bill in full, with late fees that don’t belong to me to begin with,” she said. “Here I am, with more late fees.”
A few days ago, she got that “Notice of Delinquency” letter. It says she owes a late fee she doesn’t know what for.
“If not paid in full by April 30th, or they are going to add it to my property taxes,” she said.
She says she just wants answers.
“Explain it to me, please, how is it that I owe it when I have a zero balance the last time since I paid you in full, explain it to me - and never an answer, never a return phone call,” she said.
Local 4 reached out to Priority Waste multiple times for requests for comment, including to their billing line, but has not heard back.