DETROIT – There have been a rash of headlines about Lumber Liquidators and a federal investigation surrounding the safety of some Chinese-made flooring.
The flooring company also is facing a national class-action lawsuit over concerns about the quality of some bamboo flooring.
A local family shared their story as a warning to customers in metro Detroit.
"It was just demoralizing because we spent all this money and ... we're left with a house that has problems all over the flooring," said James Rose, who has been working on this battle with his parents.
First, a look back at a rocky time for Lumber Liquidators. In March of 2015, CBS "60 Minutes" reported the retailer's laminates from China contained excessive level of formaldehyde. Months later, the company stopped the sale of all Chinese-made flooring and the CEO resigned. Lumber Liquidators offered free independent air quality tests to give customers objective, scientific information about the flooring it has sold.
Bamboo flooring battle
As that problem was making national headlines, the Rose family of Lake Orion was fighting it's own battle with Lumber Liquidators over the Morning Star bamboo flooring they purchased in late 2014. The family paid about $11,000 for the flooring and installation started in February of 2015.
The contractor hired by the family, Tom Perry, says he saw problems with the flooring immediately. He says the bamboo started to separate just days after he started to lay it down.