Concentrix in Farmington Hills hiring customer service representative

Job Title

Customer Service Representative

Company Name

Concentrix

Location

Farmington Hills, Michigan

Job Type

$11.00 + Incentives (up to $700)

Job Summary

As a Customer Service Representative, you will assist the customer in the following areas: 

• credit and collection - payment arrangements, hold (delay next credit action), payment options 
• sealed for non-payment, assistance referrals (refer to Agency for assistance) 
• electric outage 
• general billing inquiries (balance, payment postings) 
• record corrections 
• pay station locations and instructions on how to pay 
• promoting value-added products and services (e.g., appliance service plan and CO detector) 
• enrollment in special programs (Winter Protection Program, Budget Plan) 
• appliance repair 
• gas emergency 

You must always have a customer centric mindset while trying to achieve best results through best practices and continuous improvement. 

How to apply

Visit https://concentrix.wd5.myworkdayjobs.com/en-US/external/login.