Detroit water shutoffs moratorium ends

Water shut offs begin Tuesday

DETROIT – The Detroit Water and Sewerage Department's moratorium on shutoffs ended Monday.

The shutoffs will resume on Tuesday.

Before the moratorium, the water department had been shutting off service to residential customers who had failed to pay their bill. Darryl Latimer, the deputy director of the water department, said the moratorium was put in place to give the department time to deal with the bad publicity created by the delinquency crackdown.

The department originally suspended shutoffs for 15 days starting on July 21. On Aug. 4, the shutoffs moratorium was extended another 15 business days.

View: Detroit water shutoffs timeline

Shutoffs to delinquent commercial customers never ended.

Detroit held a water fair in the Cobo Center on Saturday morning to help delinquent water customers.

Cobo Water Fair -- By the numbers

• Total Number of Customers Serviced at COBO Fair 1340
• Total Amount Collected at COBO Fair $52,388.23 (467 payments)
• Total number of Payment Agreements created at COBO Fair 1,140
• Total Number of Accounts with Active Installments 25,880
• Total Account Balance for Active Installments $18,280,966.01
• Total number of people pre-qualified for Water Fund assistance: 150
• 75 more were not processed but were provided applications

The water department said those who didn't show up Monday to customer care locations will get a voucher.

"Please be advised that, just like at Saturday's Water Fair at Cobo, those who are not seen today at one of our three customer care locations will be given a voucher that gives them the opportunity to visit one of our locations between now and Thursday, August 28 and get serviced under the same conditions as they would have today," wrote water department Greg Eno in an email to Local 4.

Eno added if people show up after 4 p.m. Monday and feel they are in imminent danger of being shut off, they should call 313-267-8000 first thing in the morning

"Or better yet, come down to one of our locations," he said.

Contacting the Detroit Water and Sewerage Department:

All DWSD Customer Service Centers are now open from 8 a.m. to 6 p.m. (extended from 8:30 a.m.-5 p.m.) and all centers have new Saturday hours from 8 a.m. to 3 p.m.

The DWSD Customer Care Call Center is now open from 8 a.m. to 7 p.m. weekdays (extended from 8:30 a.m.-5 p.m.) and also has added the same Saturday hours as the walk-in centers of 8 a.m.-3 p.m.

The Call Center number is: 313-267?8000

Customers can visit any one the DWSD Customer Service Centers:

735 Randolph St., First Floor

13303 E. McNichols

15600 Grand River