DETROIT – A Metro Detroit health system is warning patients after dozens reported receiving unsolicited text messages saying they no longer have health insurance because of the ongoing federal government shutdown.
Epic Health says the messages, which workers with the system believe may be coming from an unknown marketing agency, use scare tactics tied to the shutdown to pressure recipients into purchasing a new health plan.
Staff say the texts have already prompted more than 200 patients to cancel appointments or skip care.
“We just have a lot of scammers that are out there, that are calling people, sending them text and making patients very scared,” said Dr. David Wash, Supervising Physician at Epic’s Livernois Center. “I just want everybody to know, do not fall for it. If you get any type of text, ignore it.”
Some Epic patients are understandably worried about access to care as federal lawmakers continue debating funding.
“I’ve been very nervous. Counting down the hours. Hoping that they could come to some type of determination or agreement,” said Andre Stinson, a patient at Epic Health. “I’m concerned about my next hospital visit, or if something occurs with me, I need my Medicaid. So, I’m very concerned about that.”
Dr. Wash said the clinic has seen a noticeable increase in no-shows and cancellations since Oct. 1, with the health system estimating more than 200 patients did not receive care this week because of the scare messages.
Epic Health is proactively notifying patients about the alleged scam and urging anyone who receives one of the texts to contact their doctor’s office to confirm their insurance status.
Dr. Wash emphasized that benefits for people who already have Medicare or Medicaid remain active; delays are more likely to affect people who are newly applying for government services.
“If you’ve received one of those text messages or have questions about your insurance status, you can always call your doctor’s office,” Dr. Wash said.
He also urged patients not to share personal or financial information with anyone over text.
If you’re unsure whether a message is legitimate, reach out to your provider before acting. Health care workers say a quick call can prevent missed care and avoid falling prey to fraudulent marketing tactics.