Nearly 9.5 million seniors, or 16.5% of U.S. adults 65 and older, lack internet access, according to U.S. Census Bureau data.
One of her patients, whoās 83, called her in tears, unable to navigate the online appointment system at Rite Aid.
But even a Colorado health provider setting up vaccine clinics for underserved communities, Salud Family Health Centers, said their phone lines canāt handle the volume of calls theyāre receiving and encouraged people to go online.
"And if you donāt have access to a computer, youāre at a disadvantage.āEven Cortez had trouble as she tried to help Jones.
She called numbers listed on the Colorado health department website and several Safeway stores after Jones heard friends were vaccinated there.