Sky Bird Travel & Tours hiring Travel Agent in Southfield

Job Title

Travel Agent

Company Name

Sky Bird Travel & Tours

Location

Southfield

Job Type

Full-Time

Job Summary

Provide customers with expertise on suppliers, prices, routes, and commissions. 

Responsibilities and Duties

• Convert each inquiry to sales with proper payment protocols in accordance with KPIs. 
• Place each created PNR on the ticketing queue once completed, adding all required elements (i.e. UDIDS). 
• Use TPS as a reference point for all supplier contracts and other controlled documents. 
• Accountable for selling travel insurance to the customer. 
• Support your Organizational Leader in all activities and ensure the maximization of all commercial opportunities and commissions. 
• Assist with the identification of new customers. 
• Conduct ticket quality checks as scheduled and achieve accuracy targets. 
• Administer refunds, exchanges, and voids in accordance with airline and company policies. 
• Develop working knowledge of second GDS. 
• Develop working knowledge of airline waivers. 
• Escalate unresolvable issues to Organizational Leader. 
• Handle all incoming inquiries in line with company guidelines. 
• Maintain a professional and helpful demeanor at all times. 
• Provide customers with expertise on suppliers, prices, routes, and commissions. 
• Keep abreast of assigned GDS, industry and supplier developments 
• Other duties as assigned.

Qualifications and Skills

• Basic phone skills 
• Sales abilities 
• Working knowledge of Microsoft Excel, 
• Working knowledge of Outlook 
• Sabre & Amadeus experience is preferred 

How to apply

Send resume to hr@skybirdtravel.com