Kroger coronavirus plans: Customer limit, one-way aisles, masks, wellness checks, more

Kroger to implement stricter customer limit, test one-way aisles


DETROIT – Kroger announced Monday that it is adopting several new measures to try to make its stores safer during the coronavirus (COVID-19) crisis, including a stricter customer limit, one-way aisles and more.

Customer limit

Update: Starting April 8, Kroger stores will limit the number of customers to 50% of the building code capacity to allow for easier social distancing in every store. This code capacity varies by store.

“Kroger’s introduction of customer capacity limits is one more way we are doing our part to flatten the curve while operating as an essential business, providing our customers with access to fresh, affordable food and products,” said Mary Ellen Adcock, Kroger’s senior vice president of operations. “During this national pandemic, we are committed to adopting preventive measures to help protect the safety and health of our associates, customers and communities.”

Kroger will monitor the number of customers using QueVision technology, which already provides a count of the customers entering and exiting stores.

“By leveraging QueVision, our technology system that uses infrared sensors and predictive analytics, we will be able to more efficiently support our new capacity limits, creating a safer environment for our customers and associates,” said Yael Cosset, Kroger’s chief technology and digital officer.

Once a store reaches 50% capacity, Kroger associates will manage lines of shoppers as they wait outside the building.

Kroger has already added plexiglass partitions, educational floor decals and airing of a healthy habits message via in-store radio to encourage customers to practice good hygiene and spatial awareness.

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