Michiganders share frustrations with unemployment system failures

Michiganders share frustrations with unemployment system failures.

DETROIT – Thousands of people in Metro Detroit have had serious problems trying to file for unemployment during the coronavirus (COVID-19) crisis.

READ: Updating the progress of getting unemployment benefits to eligible Michiganders

At times, the website has crashed and the phone lines have been jammed. Michiganders had an opportunity to let state leaders know about their concerns.

It was an opportunity to hear from real Michigan residents, people frustrated with the unemployment insurance agency. It was their chance to let state leaders know they’ve had many issues while trying to file for benefits.

“I feel like they’ve just turned me around and kicked me in my teeth,” a resident said.

Gaps in emergency support have been exposed by the pandemic.

READ: What to do if you still haven’t received your government stimulus check

Watch the video above for the full report.

About the Author:

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.