Detroit COVID vaccine scheduling call center receives more than 100,000 in 1 day

Calling center increases staff

(Christophe Ena, Copyright 2020 The Associated Press. All rights reserved)

DETROIT – A Detroit COVID vaccine scheduling call center has received more than 100,000 calls just since 9 a.m. on Monday morning.

“Those who predicted that Detroiters would not be interested in receiving the vaccine were clearly incorrect,” Detroit COO Hakim Berry said.

READ: Michigan health departments urge patience on COVID vaccines: ‘Demand is overwhelming’

The calling center is staffed by Rock Connections. They have already increased the amount of staff from 42 to 56 representatives to book appointments. Call Center hours have also been increased by two hours a day and will be open from 9 a.m. until 8 p.m.

Call 313-230-0505 to schedule an appointment -- but only if you meet the following qualifications:

  • A Detroit resident 75 and older
  • Any “good neighbor” 65 and older who drives a 75-year-old (or older) Detroit resident to TCF
  • The following Group B essential workers: K-12 teachers and support staff and child care workers

They are booking 20,000 appointments through Feb. 5. The call center can book up to 4,000 appointments per day.

READ: Continuous Michigan COVID coverage

About the Author:

Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.