Detroit COVID vaccine scheduling call center receives more than 100,000 in 1 day Calling center increases staff (Christophe Ena, Copyright 2020 The Associated Press. All rights reserved)
DETROIT – A Detroit COVID vaccine scheduling call center has received more than 100,000 calls just since 9 a.m. on Monday morning.
“Those who predicted that Detroiters would not be interested in receiving the vaccine were clearly incorrect,” Detroit COO Hakim Berry said.
READ : Michigan health departments urge patience on COVID vaccines: ‘Demand is overwhelming’
The calling center is staffed by Rock Connections. They have already increased the amount of staff from 42 to 56 representatives to book appointments. Call Center hours have also been increased by two hours a day and will be open from 9 a.m. until 8 p.m.
Our system is set up so that calls will not be kept on hold if there is more than a half-hour wait to speak to a representative. If your call is dropped, please call later today or anytime this week. At any point the wait time is under 30 minutes, your call will go through.
A major cause of call volumes is a large number calls from individuals who are not eligible. We do not have the capacity to answer questions from people under 75 or non-Detroiters about vaccinations in general. If you are not eligible to book the vaccine, please do not tie up the call lines.
Detroit COO Hakim Berry Call 313-230-0505 to schedule an appointment -- but only if you meet the following qualifications:
A Detroit resident 75 and older
Any “good neighbor” 65 and older who drives a 75-year-old (or older) Detroit resident to TCF
The following Group B essential workers: K-12 teachers and support staff and child care workers
They are booking 20,000 appointments through Feb. 5. The call center can book up to 4,000 appointments per day.
READ : Continuous Michigan COVID coverage
Copyright 2021 by WDIV ClickOnDetroit - All rights reserved.
About the Author Kayla Clarke headshot Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.
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