Majority of riders felt safe in U-M’s driverless shuttles, study reveals
ANN ARBOR – Riders and nonriders of the driverless shuttles on University of Michigan’s North Campus had a high level of trust in the vehicles, according to a report my Mcity. Regardless of their feedback for improving the shuttle, riders were very satisfied with their driverless shuttle experience. On a scale from 1-10 with 10 being “truly exceptional,” riders rated their experience a 7.87 (mean), and 75% said they would be willing to ride the driverless shuttle again. A vast majority of riders, 86%, stated post-ride that they trusted the Mcity Driverless Shuttle; as did 67% of nonriders surveyed, including pedestrians, bicyclists and other vehicle drivers. Slow speeds and limited on-route stops did not make the Mcity Driverless Shuttle a practical alternative to riders' daily transportation challenges.