Purchase something from Art Van and haven’t received it yet? Now you have options

Bring original receipt into Art Van location

Art Van customers who didn't receive orders having company closed stores have options

ROYAL OAK, Mich. – There is some good news for customers who’ve waited months to get their purchases from Art Van.

The liquidation sales began right at the start of the coronavirus (COVID-19) outbreak -- and then everything shut down. That left a lot of people wondering if their orders would even come.

READ: 17 former Art Van stores in Michigan to reopen as Loves Furniture

Art Van made the decision to close more than 170 stores earlier this year. Some stores remained open for sales between March 9 and April 6 and if you made a purchase during that time and paid with a debit card or cash and have not received your item -- there are options.

Some Art Van locations are now open and if you bring in your original receipt you will either get the product you purchased, if it’s available -- or you can select a new product of equal value.

READ: Bankruptcy filing reveals what went wrong for Art Van Furniture

If you paid with a credit card you should work with the credit card company to dispute the charges.

Local 4 also learned that 28 former Art Van locations in the area will reopen under the name Loves Furniture.

READ: Help Me Hank reports


About the Authors:

Hank Winchester is Local 4's Consumer Investigative Reporter and the head of WDIV's "Help Me Hank" Consumer Unit. He works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off metro Detroiters.

Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.