Job Title
Customer Service Representative
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Company Name
Concentrix
Location
Farmington Hills, Michigan
Job Type
$11.00 + Incentives (up to $700)
Job Summary
As a Customer Service Representative, you will assist the customer in the following areas:Â
- credit and collection - payment arrangements, hold (delay next credit action), payment optionsÂ
- sealed for non-payment, assistance referrals (refer to Agency for assistance)Â
- electric outageÂ
- general billing inquiries (balance, payment postings)Â
- record correctionsÂ
- pay station locations and instructions on how to payÂ
- promoting value-added products and services (e.g., appliance service plan and CO detector)Â
- enrollment in special programs (Winter Protection Program, Budget Plan)Â
- appliance repairÂ
- gas emergencyÂ
You must always have a customer centric mindset while trying to achieve best results through best practices and continuous improvement.Â
How to apply
Visit https://concentrix.wd5.myworkdayjobs.com/en-US/external/login.