Detroit water department: Paying bills online will be easier now through new portal

The Detroit Water and Sewerage Department (DWSD) announced Wednesday it has launched a new customer care web portal.

The department says with improved functionality and a mobile-friendly platform, Detroiters can more easily pay their water, sewerage and drainage bill online and see their real-time water usage at

Prior to the new web portal, Detroit water customers who needed to enter a payment plan arrangement could only do so in-person at a customer care center. With a registered and verified account online, customers will now be able to enter into a payment plan arrangement without stepping foot into a customer care center, and even on a smartphone.

The DWSD customer care web portal features include:

  • Register your account securely for residential and nonresidential properties;
  • Make or schedule a payment on your account using a credit card or banking information;
  • Pay on behalf of someone else using the “guest pay” feature;
  • Monitor your payments and account history;
  • View and track your water usage to monitor spikes in order to more closely manage your monthly expenses; and
  • Enter a payment plan arrangement if you are having difficulty paying your monthly bill.

“As part of our compassionate customer service, is our drive to make it more convenient to conduct account transactions with DWSD,” said Gary Brown, DWSD director. “We operate in a mobile world where many of our customers have smartphones. The portal will allow them to make payments and see their water usage on any device.”

Existing online bill pay customers will need to register their water account on the new DWSD web portal and create a new login. Their current login credentials through InvoiceCloud will not transition to the new site.

"While some DWSD transactions, such as establishing water service, will continue to be processed at the customer care centers, we have plans to bring more features to the web portal in the future," said Brown.

DWSD engaged with a new Detroit technology firm, CityInsight, based at TechTown in midtown. The department chose to partner with a local entrepreneur to create a new customer platform while supporting a Detroit-based startup.

DWSD has also launched animated videos to inform customers about the new web portal and how to register their account. The first two videos are at

The DWSD web portal is part of the department’s “Skip the Line” initiative to reduce wait time and allow customers to make transactions at their convenience. Skip the Line includes:

About the Author:

Dave Bartkowiak Jr. is the digital managing editor for ClickOnDetroit.