CLARKSTON, Mich. – A 79-year-old Clarkston man says he’s been without his Chevrolet Silverado for over a month because the dealership that is servicing the truck can’t get the part it needs. He bought the truck because it fit his wife’s wheelchair.
He is her sole caretaker. Now, he’s left without a way for them to get around.
Dave Clarence Webster bought his truck in 2023. Around Dec. 1, he got a notice on the truck. He didn’t know that would mean they wouldn’t have the car they need for over 40 days now.
“It was saying that my SD card was not reading,” Webster said.
He took it in for maintenance at the same dealership he bought it from, Vic Canaver Chevrolet.
When he went in for the appointment, he discovered another issue.
“I attempted to shift into Four Wheel Drive, and it wouldn’t shift,” he said.
He got to the dealership, and they told him his transmission was out. The truck is in pristine condition and is still under warranty.
Webster thought getting it fixed shouldn’t take too long. He was wrong.
“I am talking to the write-up guy, and he tells me point-blank, ‘It could be six weeks,’” he said.
They told him it’s because they can’t get the General Motors parts fast enough. He says he called Chevrolet to try and get some answers.
“A few days back, I was in the line, going into one of the restaurants and the phone rang and it was this lady from GM,” he said. “She says, ‘Oh I have a case number for ya now.’ I said I wasn’t worried about the case number. I want my truck back.”
Local 4 reached out to General Motors and Chevrolet for comment.
“We appreciate this situation being brought to our attention,” Director of Chevrolet Communications Chad Lyons said. “We will work directly with the customer to resolve this issue as swiftly as possible.”
Local 4 supplied Chevrolet with Webster’s contact information.