‘We can and must do better for you’: DTE Energy responds to frustration over widespread outages

Nearly 1 million Michigan based CMS Energy, DTE Energy customers lost power

Southfield, Lathrup Village launch petition to hold DTE accountable for power outages

DETROIT – In a letter DTE Energy President and CEO, Jerry Norcia, discussed the recent storms that left an overwhelming number of the company’s customers without power this month.

An estimated 864,000 DTE Energy and CMS Energy customers combined lost power.

DTE Energy had a total of 550,000 customer outages as a result of the storms, said DTE Energy manager of corporate communications, Jill Wilmot.

“We can and must do better for you,” wrote Norcia in the letter.

Norcia promised improvements to the company’s website and mobile app where customers experienced inaccurate restoration estimates and updates during the storms.

The company also promised to create more resilient infrastructure to help prevent massive future outages.

Many DTE Energy and CMS Energy customers were without power for days leading to food going bad in households and widespread frustration.

Customers can apply for an outage credit online: click here to submit a request with Consumers Energy, or click here to submit a request with DTE Energy.

More: Lathrup Village, Southfield launch petition to get answers from DTE Energy about power outages

Even more: Michigan AG calls on DTE, Consumers to automatically credit customers amid power outages

Related: Consumers Energy expecting to restore power to 300K customers by Friday night

Read the entire letter:

DTE by Natasha Dado on Scribd

About the Author:

Natasha Dado is a digital content producer for ClickOnDetroit.