2 years since pandemic’s start, Michigan UIA finally fixing major issues

UIA is investing about $50 million to fix unemployment system

Michigan’s unemployment insurance agency is making a major investment in the system that has been a source of frustration for many Michiganders.

Help Me Hank spoke with many that have struggled to navigate through the unemployment system.

Click here to let us know if you are still having issues with unemployment.

Officials tell us that the state’s UIA is investing almost $50 million to fix the unemployment system. Over the past two years, the database has been difficult to understand, the agency has had busy phone lines and those who have been owed money were not receiving it.

A spokesperson told Help Me Hank, “We are looking for a modern system that is robust, can handle unemployment claims quickly and securely and is suited for the end-user. We are making a needed, major investment to better serve our users.”

To learn more watch Hank’s full report in the video player above.

Have a news tip? To reach Help Me Hank, call 313-634-WDIV (313-634-9348) or email at helpmehank@wdiv.com.

Read: Complete Help Me Hank coverage

About the Authors:

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.