2 years since pandemic’s start, Michigan UIA finally fixing major issues

Michigan’s unemployment insurance agency is making a major investment in the system that has been a source of frustration for many Michiganders.

Help Me Hank spoke with many that have struggled to navigate through the unemployment system.

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Officials tell us that the state’s UIA is investing almost $50 million to fix the unemployment system. Over the past two years, the database has been difficult to understand, the agency has had busy phone lines and those who have been owed money were not receiving it.

A spokesperson told Help Me Hank, “We are looking for a modern system that is robust, can handle unemployment claims quickly and securely and is suited for the end-user. We are making a needed, major investment to better serve our users.”

To learn more watch Hank’s full report in the video player above.

• Audit flags problems with hiring of Michigan unemployment workers
• Michigan UIA director on unemployment claims: ‘We have appointments’ and ‘phone lines are in a better place’

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