Macomb County Clerk Karen Spranger solves long wait times by bringing in benches for customers
Some customers waiting more than 1 hour for services
MACOMB COUNTY, Mich. – Instead of replacing or reinstating the 10 employees the Macomb County clerk's office is lacking, County Clerk Karen Spranger brought benches into the office for customers waiting to be assisted this week.
A woman who has been waiting two months to get her mother's birth certificate still has not gotten it.
The average wait time in the office is 47 minutes. Some people who visit the clerk's office are waiting more than an hour to be served.
The county said that under former Clerk Carmela Sabaugh, the average wait times were under 10 minutes.
The wait times recently got so bad that employees said some customers were forced to sit on the floor, so Spranger brought benches into the lobby that she sanded and cleaned for them. The benches were later removed.
On Thursday, the Board of Commissioners served Spranger with an order that gives her until Nov. 28 to detail in writing and in person what is happening in her office.
"It's time now to get some straight answers," Macomb County Commissioner Robert Leonetti said. "You're talking about the general public's safety, you're talking about people's lives, and so these questions have to be answered."
If the answers are deemed unresponsive, the board can move to have her removed from office.
Full coverage of Karen Spranger
March 13, 2017: Spranger seeks lawyer for court battle with Hackel
June 28, 2017: Spranger's employees working in fear after security removed
Sept. 22, 2017: Spranger accused of moving, hiding computers overnight
Sept. 28, 2017: Judge rules against Spranger in 'toxic work environment' case
Oct. 25, 2017: Spranger caught on video covering up court order
Nov. 9, 2017: Spranger fails to meet judges' backlog deadline
Nov. 9, 2017: Spranger solves long wait times by bringing in benches for customers
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