Michigan power outages: Here’s how to share utility feedback with the state

Nearly 1 million Michigan residents lost power amid severe weather in August

Workers repair a power line adjacent to the site of a fatal balloon crash in Albuquerque, N.M., Saturday, June 26, 2021. (AP Photo/Andres Leighton) (Andres Leighton, Copyright 2021. The Associated Press. All rights reserved.)

Michigan residents who have been affected by expansive power outages this month are being asked to share feedback with the state.

Michigan Attorney General Dana Nessel is seeking input from residents across the state who experienced power outages amid severe weather during the month of August -- particularly the week of Aug. 9, when nearly one million Michigan households lost power as storms rolled through the state.

More than 30,000 DTE Energy customers are without power Wednesday, Aug. 25 after more storms crossed the region overnight -- causing some concern, as heat indices are expected to reach 100 degrees in the afternoon.

The state’s AG is asking residents to share information like who their utility provider is, what county they live in and how long their power outage, or outages, lasted in an effort to help the state “better understand the impact the extended outages had on consumers.” Customers are also asked to share what, if any, financial damages they experienced during the outages.

Click here to access the state’s August Power Outages Feedback form.

“As a state, we must put a heavier priority on examining our utility companies and how they adapt to the changing climate and needs of their millions of customers,” Nessel said in a statement Tuesday. “It remains unacceptable that Michigan residents have grown to expect power outages every time there’s severe weather in the forecast. We can -- and must -- do better. I appreciate the public’s help by providing my office with information on the hardships they faced during extended outages.”

More: ‘We can and must do better for you’: DTE Energy responds to frustration over widespread outages

Nessel has been particularly critical of utility companies DTE Energy and Consumers Energy amid the widespread outages experienced in Metro Detroit and throughout the state of Michigan this month and during heavy storms. Last week, the AG called on both companies to institute a voluntary and automatic crediting system that kicks in when customers lose power for an extended period of time.

She also encouraged the companies to establish funds that would assist “displaced customers during significant power outages.”

Read more: Michigan AG calls on DTE, Consumers to automatically credit customers amid power outages

DTE and Consumers Energy customers can apply to be credited due to a significant power outage, if they meet certain criteria. Click here to submit a request with Consumers Energy, or click here to submit a request with DTE Energy.

Storms that struck the state overnight on Wednesday, Aug. 11 and into the next morning knocked out power for more than 800,000 Michigan residents at its peak. Nearby states Wisconsin, Ohio, Indiana and Illinois also saw outages amid the storms, but Michigan appeared to have been hit the hardest, recording more than 10 times the outages of the other states.

StormPins: Photos of lightning, downed trees, downed power lines, flooding after storms hammer Metro Detroit

The massive outage was the biggest power outage event in Michigan since the record-breaking March 2017 wind storm, which also resulted in nearly one million outages statewide.

Michigan’s power companies were given significant raises in 2020 and were even provided $51 million from the federal government to help improve their infrastructure, especially with the effects of climate change in mind (and already making waves). Both DTE Energy and Consumers Energy say they have invested money in trimming trees and upgrading utility poles so that they can withstand higher winds.

DTE’s president and CEO Jerry Norcia promised that the company will create more resilient infrastructure to help prevent massive outage events in the future.

Related: Why aren’t Michigan power lines underground?

About the Author:

Cassidy Johncox is a senior digital news editor covering stories across the spectrum, with a special focus on politics and community issues.