Oak Park FedEx facility struggles to mail out packages, residents say
OAK PARK, Mich. – Many Metro Detroiters who ordered items weeks -- and even months -- ago are still waiting for their FedEx deliveries.
Those who have had problems getting their packages claim one local FedEx facility is not able to keep up.
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Frustration over FedEx’s Oak Park office has been growing. Social media is filled with hundreds of message from people who said the items they’ve ordered are being held hostage.
Residents said they’ve tried to get answers on what has been holding things up and were asked to leave the facility.
FedEx released the following statement regarding the situation:
FedEx Ground continues to experience a surge of package volume due to e-commerce growth during the current pandemic that has resulted in significant service delays for some packages in the Oak Park area. Contingency plans designed to decrease the backlog and restore service levels are being implemented, including securing additional package handlers and delivery resources; diverting some packages to several nearby FedEx Ground stations for delivery in the Detroit area; and communicating with certain shippers to manage volume destined to this area.
FedEx Media Relations Copyright 2020 by WDIV ClickOnDetroit - All rights reserved.
About the Authors Dane Kelly headshot
Dane is a producer and media enthusiast. He previously worked freelance video production and writing jobs in Michigan, Georgia and Massachusetts. Dane graduated from the Specs Howard School of Media Arts.
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