Michigan residents say there are problems with online unemployment system, struggle to get benefits

Problems persist despite upgrades to system

Filers complain of glitch in Michigan online unemployment system

DETROIT – People in Michigan trying to file for unemployment or update a claim said they have been struggling to get the benefits they need.

Officials said several upgrades have been made in the last few months, but there are two major problems that are persisting despite those upgrades.

READ: Thousands of Michigan residents still struggling to get unemployment benefits

The first is the online system just can’t keep up with the demand. Many people are either unable to get into their accounts or they’re being shut out of their accounts.

The other issue is identity theft. The identity theft is causing accounts to be frozen and even just lifting the freeze is a challenge.

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About the Authors:

Hank Winchester is Local 4's Consumer Investigative Reporter and the head of WDIV's "Help Me Hank" Consumer Unit. He works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off metro Detroiters.

Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.