Oak Park FedEx taking steps to fix package delivery issue

People claim a FedEx distribution center in Oak Park has their packages trapped inside the building. Some said they have waited weeks for their delivery.
People claim a FedEx distribution center in Oak Park has their packages trapped inside the building. Some said they have waited weeks for their delivery.

OAK PARK, Mich. – There’s a growing frustration among Metro Detroiters who have been seeing their online orders left in limbo.

People claim a FedEx distribution center in Oak Park has their packages trapped inside the building. Some said they have waited weeks for their delivery.

ORIGINAL STORY: Oak Park FedEx facility struggles to mail out packages, residents say

The OakPark FedEx location is now becoming filled with angry consumers -- people who say their items are stuck inside.

FedEx admitted it wasn’t prepared at this particular facility for all the additional items that would pass through due the extra purchase being made during the COVID-19 pandemic.

A spokesperson for FedEx said they are taking steps to correct the problem. Those steps include:

  • More package handlers
  • More drivers
  • Diverting packages to other FedEx locations
  • Improving communication with customers

RELATED: Scam text message claims to have FedEx, Amazon delivery info

So, what can you do? It’s important to keep a log of everything -- including tracking information -- and to pay attention to other shipping options when making purchases.


About the Authors:

Hank Winchester is Local 4's Consumer Investigative Reporter and the head of WDIV's "Help Me Hank" Consumer Unit. He works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off metro Detroiters.

Dane is a producer and media enthusiast. He previously worked freelance video production and writing jobs in Michigan, Georgia and Massachusetts. Dane graduated from the Specs Howard School of Media Arts.