Post Office confessional: ‘We’ve had an increase in the number of patients reporting delays’
Since this summer, we’ve had an increase in patients reporting delays (especially in rural areas) with deliveries of their medications sent via USPS. Many of our specialty medications are refrigerated and sent via FedEx Overnight, but most of our retail prescriptions and non-refrigerated medications are sent via USPS Priority Mail. We typically expect, and relay to our patients, that their medications (sent via USPS) will take 2-3 days to arrive, from the date it ships from our facility. We’ve had an increase in the number of patients reporting delays, and in some cases it takes over a week to arrive. We’ve also had an increase in issues with tracking the shipments; when I started working here about a year ago, I never had any issues tracking shipments.